How long has Sompo and FM Global been partners The partnership dates back nearly 40 years How do both companies work together Together our companies strengthen the rela tionships with our clients through claims handling policy consultation and general property risk management What benefits do your clients realize as a result of this partnership Clients benefit from the availability of addi tional capacity expert knowledge about the local standards ease in communicating in their local language and culture provision of other lines of insurances and additional risk management services Can you give an example of how this part nership works About three years ago a multinational client had a flood loss due to a damaged machine Understandably they wanted to remove the machine as soon as possible but were required to wait for the claims adjuster They were anxious about claims handling because they had difficulties communicating in English Sompo handled the local com munication and initial loss adjustment and FM Global handled the main loss adjust ment The client was able to recover from the loss quickly with minimal business interruption as a WorldReach member to service clients in the Malaysian market This partnership enables us to further expand our brand pres ence and provide solutions and risk consul tation services to more than 100 multina tional companies What benefits do your clients realize as a result of this partnership Our clients appreciate the FM Global mutual ownership structure as well as the compa ny s core values risk engineering services and the importance placed on long term relationships We are committed to full compliance with local legal and regulatory requirements and continuously strive to deliver excellent services and assistance to local clients and brokers How does this partnership work I ll give you an example Recently Etiqa and FM Global partnered to provide a competi tive and total insurance solution to secure a local client in a specialized industry This well known local client required a terrorism cover which local insurers have limitations on in terms of capacity Moreover they were seeking a local carrier that could cover all classes of the insurance program Through a joint effort FM Global was able to customize a property policy that addressed the specific needs of the client and obtain the local authority s clearance to this cover Etiqa also provided competitive terms on other policies to provide a total insurance solution WorldReach Partner PING AN Ping An Insurance Group Company of China Ltd has devel oped into a personal financial services group with three core busi nesses of insurance banking and investment In this interview Marcy Mao senior vice president International Broker Department dis cusses the WorldReach partner relationship How long have Ping An and FM Global been partners Our partnership spans more than 20 years How do both companies work together Ping An issues the local policies and pro vides local services in the China market on behalf of FM Global To provide a compre hensive and highly efficient program Ping An sets up an FM Global business team with members coming from the local branches where FM Global clients are heavily located including Shanghai Beijing Shenzhen Suzhou and Guangdong What benefits do your clients realize as a result of this partnership Clients benefit from a locally admitted pol icy and officially filed insurance coverage It s convenient local and officially encour aged premium claim payment collection It involves direct and localized communication and coordination with the Ping An brand image network and capacity How does this partnership work As an example in 2013 a severe fire acci dent occurred that exceeded US 4 mil lion in property loss As soon as Ping An received notification of the accident the head manager and claims department of the Ping An Suzhou Branch rushed to the loss site and an emergency response team was set up for loss estimation and claim ing service After careful consideration and discussion Ping An arranged an immediate advance payment of US 2 4 million WorldReach Partner SOMPO Sompo Japan Nip ponkoa Insurance Inc is among the largest property and casualty insurers in the world and the second largest in Japan Hiroshi Kida general manager of Sompo s International Bro kers Department discusses how Sompo and FM Global partner together to benefit clients ISSUE 2 2015 REASON 7

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