IMC - Whitepaper Electronic Performance Support EN Seite 2

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2Employee training during software rollout program mes avoiding the pitfalls Without adequate training the roll out of new software applications can have disruptive after effects on the smooth operation of large organisations The tradi tional approach to preparing for new software roll outs generally involves pre launch face to face training sessions which are usually obligatory for employees The programme can last for weeks and be costly but is this approach effective Research shows that Also there will probably be a time lag between training and starting to work with the new software so if not enough is taught and retained frustration mis takes and a lack of confi dence may result Employee acceptance of the software may be lost along with the promised benefi ts of the new application Formal training can only address around 20 of what needs to be taught 1 After 24 hours learners can recall only around 30 of what they have been taught 2 Preview