T here are various fields of expo and event logistics where digital solutions provide noticeable benefits but they also require an open mind that em braces changes Managing resources On site logistics is an important field of ap plication at trade fair and event venues and locations K N provides support for all transport freight forwarding storage and lo gistics processes with digital solutions such as FairlogResource This is an optimisation and planning tool for all activities involving resources such as forklift trucks cranes and staff at sites all over the world Managing these resources requires an intelligent deci sion making software transparency and the automatic allocation of the right tools This enables us to communicate much more smoothly and effectively with the customer Clients know the services they have ordered and can requisition them on demand with out any further manual communication Moreover they are always informed about the status Informing customers Today customers have the understanding and wish to be well informed at all times Currently this topic is still very strongly lim ited to getting the goods from A to B But with the consistent use of applications in the different fields of expo and event logistics we should be able to achieve more It must be our goal to provide the customer with the right information on demand or on a cus tomised basis In other words not just to know that the goods have been collected and the truck has brought them to their destina tion Additional information such as esti mated time of arrival with live updates truck has reached and entered the premises are interesting The same goes for the mes sage that the unloading process has started or been completed This information flow ad ditionally helps the customer with resource planning Effectively combined these status messages can also strongly raise the service level and help reduce wait times Raising the service level At present there is still a lot of manual com munication going on with the different play ers at the sites This means that there is a huge potential thanks to the digital possibili ties Digitisation also provides a range of op tions for order handling Customers want smart orders like when booking hotels on line This should also be possible for many services in the field of trade fair and event lo gistics K N has developed its own ERP sys tem for logistical project management in the events sector and created a networked pro cessing system within the company The re sulting structured and standardised process es improve the service level and the handling of ad hoc customer needs However advice and personal contacts remain essential for trade fair and event logistics despite the digi tal possibilities Nevertheless the solutions help you save time thanks to the swift sub mission of offers short windows for order management and availability of invoices in your inbox among other things Engaging people Digital solutions strongly entail process and change management Processes are changing at a breathtaking pace or are being re designed in the context of digitisation and need to be realised differently But it is not so easy to achieve the necessary changes in people s way of thinking Those with an affinity for processes and IT play a very im portant role in projects and the implementa tion of all strategies Paris New York oder Minsk lokal verwurzelt und international verbunden wir begleiten Sie an jedes Ziel weltweit mit derselben Qualität und Verlässlichkeit Seit über 20 Jahren erfüllen wir diesen Anspruch mit qualifizierten Mitarbeitern und einem globalen Partnernetzwerk Pragmatisches Denken und kurze Entschei dungswege geben den Ton an Haben Sie ein neues Ziel Nur zu Wir freuen uns Telefon 49 0 4792 9300 0 www panexpo de Was wir bewegen kommt mit Sicherheit an Worldwide Transports Motorshows Presentations Exhibitions Trade Fairs Special Events105TradeFairs Intern at io na l 2 2018 TFI KNOW HOW Expert Lars Reichelt head of digital projects Kühne Nagel KN Expo Event Logistics Munich Contact lars reichelt kuehne nagel com Where and how does digiti sation serve event logistics

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