John Koester of Marsh Risk Consulting has been working with McCormick on the broker side for roughly 30 years He began his career as an FM Global engineer servicing the McCormick account before transitioning to a role with Marsh So talk to me about your background I received a degree in engineering and started working for FM Global straight out of school For me it was foun dational in terms of understanding risk assessment FM Global provided a tremendous learning environment They taught me an amazing amount about the world of property risk control For many people who work in the field in one way or another FM Global was the place where people developed those skills then entered into other fields down the road You know McCormick as well as anybody What is your opinion of the company in terms of risk quality and its views on risk In my experience from the late 70s McCormick has always been very highly focused on quality That s in all areas risk control being one of them They ve always been very conscientious When they get advice from FM Global engi neering they wait consider assess and apply I ve seen that done over the years to the current day There have been challenges over the years the same with any company Companies change and in some cases they change extremely fast It s always a challenge to keep up with risk control as the company is zooming along And McCormick has done a fabulous job with that What were your thoughts at the moment you saw the complexion of the account changing I think it was just another evolution of the changes they had been through over the years They had always been involved globally But their role what they were taking on globally how they handled it as a company changed And so you get the same kind of challenge as when you consolidate facilities and put more eggs in a single basket So the consolidation and the expansion created greater risk management challenges Correct You re going into new areas that you may not have had a big presence in When you consolidate you re bringing operations all under one roof There s more risk in one place and that presents challenges from both McCormick s and FM Global s standpoint So there were a number of issues over the years and I think McCormick has handled them well So everyone s at the table everyone agrees that changes need to be made and you re say ing that McCormick is willing to make those changes What was the attitude during those discussions The attitude was always a very good one on everybody s part One thing that s been great to see is the constructive partnership between McCormick FM Global and Marsh even in the midst of some challenges There were times for patience persistence and perseverance I believe it was a fairly normal process of bringing concerns to the attention of senior management That s been another one of the keys to success for McCormick there has been senior man agement involved on McCormick s part as well as FM Global s It s at the root of a working relationship that goes back more than 40 years TALKING WITH JOHN KOESTER ISSUE 2 2015 REASON 37

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