Reason Mag Q1 2014 Seite 38

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That means everyone has to have the same awareness of risk in order to drive continu ous risk improvement To deal with this challenge we need to constantly commu nicate We ve created a training program supported by FM Global to share funda mental risk engineering and methodolo gies to a broad audience across PMI We ve been very pleased with the outcome of those trainings with high satisfaction rates from the attendees We also see increased activity to implement risk recommendations in areas where we have presented our seminar What are some of the strengths of PMI s global program Felipe The global property program is very well structured Although it is centrally con trolled our program is not structured in a silo Central control gives the program focus and continuous attention it also provides a simple single point of contact for all our af liates to come to for support Likewise we use the FM Global Risk Reports to com municate potential issues throughout our operations We team with safety security engineering supply chain operations pro curement and legal to devise solutions that are effective for PMI and the answer isn t always more sprinklers How do you benchmark your facilities if they haven t had a loss Fabrice You can really only measure them if they ve had a loss and see how fast they can These engineers speak the same language and they can report quickly to the location It s a completely di erent level of cooperation than if an engineer from outside the area has to do the work You can t compare You certainly can t replace FM Global s resident engineers Jon Philip Morris International put product back in the pipeline Then you can measure yourself against the competi tion So what competitive advantage can I gain This is a real life case study not some intellectual analysis on paper How do you manage your supply chain concerns and your third party facilities Liz From a risk control perspective we treat our third party facilities the same way we treat our own facilities That s the general rule for risk management purposes We do under stand the nature of some territories where you can t replicate the laws and standards But we go into these facilities and really work with the provider It s something that is practiced in reality It s our goal to implement our stan dards in all of our third party warehouses It could take six months a year or more before we get there but eventually we get there and implement all of our training and education We believe in what we do and that philoso phy ows out to these facilities Talk about the partnership you have with your client service team Jon The program at PMI wouldn t be as successful without the support of our cli ent service team We have a tremendous engineer in Rocky Pacheco and excel lent underwriting and overall management with Pat Duus They are supported by a very large FM Global team that allows Pat and Rocky to be extremely responsive to us They know us very well and know our needs very well and they move heaven and earth to get us services when we need them It s not always easy FM Global also pro vides comprehensive training to their peo ple I always give Rocky a hard time when he can t be where I need him to be because he s in training I tease him but he s mak ing himself better at what he does which is also good for us Over the last few years you ve given your eld engineers more and more authority Fortunately I think we have a strong account team that takes a very practical and pragmatic approach to assessing risk identifying what s important to work on and not trying to get the last little nail hammered down It s a great team and it s also a very committed team They re quite important to us Pawel The FM Global team has more years with this company than I have I started to know them at the time of the spin off I have been amazed at our recent stewardship meet ings when Rocky and Jon were going over some recommendations with Pat She knew them by heart This was shocking that in this speci c aspect somebody knows more about this company than I do We have con tact with New York operations manager Vin cent Reyda too and what we hear from him is constant support The relationships are great and are what allow us to function so effectively as business partners Jon When you get to the account level Rocky and Pat have a broader picture their relationship with PMI is not with one facil ity but with all of them For example in terms of a speci c recommendation put forth by a eld engineer they may say Yeah that might be a critical issue but for the account it s not An event or a loss might disrupt production at this facility for a month but I know that if something does happen PMI has a business continuity plan in place at this facility We appreciate this broad view of the account One of the most interesting and fascinating aspects of this job is when 38 Reason ISSUE 1 2014