IMC - Whitepaper Electronic Performance Support EN Seite 4

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Inhalt

4Colleagues Which learning methods are appropriate for soft ware roll outs If traditional training methodology leaves employees learning too little and quickly forgetting what they have learnt what is the answer There s a temptati on to resort to informal learning including the questioning of colleagues internet searches online forums calling the helpline and trial and error Tools for Micro learning Hotline Hotline Help desk employees Leafl et Post it s Bookmarks Personal memos Online help Introduction Scenario manual Settings Installation Docu mentation Training documents Familiarisation training Intensive training 1 My software Google Internet Support portal Youtube Expert forums Ticketing system FAQ s Intensive training 2 Preview


Vorschau IMC - Whitepaper Electronic Performance Support EN Seite 4